Introduction to KnowledgeBase
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Oana
Agenda
This deck covers the following topics:
- User Guides
- Troubleshooting Guides
- Installation Guides
- Integration Guides
- White-papers
- Knowledge base
Importance of Technical Writing
- Drives the technical vision and attention on knowledge.
- Maps the information for any organization.
- Aligns processes with information.
- Brings up front the value of the resources.
- Highlights the obvious.
- Layers data based on history and evolution.